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In this ebook by Front and Nicereply, we’ll cover the basics of support automation, its limitations and benefits, and examples of how you can use it today.
A summary of automation & AI
The limits of AI and automation
Examples of AI in customer support
How to automate support without losing authenticity
How to implement automation thoughtfully for your team
Managing group email addresses like contact@, client@ or support@? Don't sweat it. A shared inbox can help. Here's how a shared inbox can transform your team and help you stay on top of every email.
Tips, templates, and workflows for empowering your customer success team to give a better experience, plus how teams use Front to manage customer relationships.